Repeated failed login attempts on a hosting account usually indicates a third party is attempting to brute-force attack your account, and our firewall is designed to prevent this activity from occurring as soon as it is detected. This will help protect your email account, website or control panel from hackers.

As part of our commitment to providing a secure hosting service all failed logins to your email accounts, web site or control panel will be logged and blocked by our firewall after 3 incorrect attempts and further attempts will lengthen the time of the block.

When your IP becomes blocked no person on your premises using that IP will be able to access your website, email or control panel - everyone will be blocked.

A very common scenario where this can happen is when email account password is reset and this is updated on one device but you forget to update it on another device that accesses your email. The device that has not been updated will continue to connect with the old password and after three failed login attempts your IP address will be blocked.

How To Clear A Blocked IP

Go the website www.3s.co.nz

This will show what your current IP is - it will look similar to 123.45.678.90.

Make a note of this and fill in the contact us form on our website, including your domain name and IP number that the website displayed in the message

Our team will look up your IP address and white-list it for a fixed period. This will give you time to find the person or device that caused the block and fix the problem. If it is not fixed, then your IP will most likely be blocked again as soon as the white-list period is over, so you have to repeat the above steps. 

Test Your Current Password via Webmail

You may be unsure if the password for your email account is correct and maybe the cause of your IP block. A quick way to check this is by logging into your email account via a web browser.

Webmail is available at: yourdomain/webmail - so if your domain is abcde.co.nz then abcde.co.nz/webmail (If your website is not hosted with us you can try webmail.yourdomain). Note: A small number of clients who do not have their domain with us will find the may not work.

To login enter the full email address (all lowercase) you wish to test along with the password you have.

If you are able to login, then there’s no need to reset your password. Just return to each device and update the password accordingly.

If you can’t login, then stop your testing with Webmail. Repeated attempts to log into Webmail with the wrong password will cause a block to be generated again.

Continued Blocked IP's

As we take the secuirty of your accounts and our hosting servers seriously you WILL need to fix the problem that has caused the blocked IP. If your IP blocks as soon as the white-list period is over, do not expect our team to unblock it again immediately - this is as much for the integrity of your email accounts, website or control panel as it is for us.

Scope:  This document details how to set up your email account in Microsoft Outlook 2010.

Environment:  This document is written for users of Microsoft Outlook 2010 on Windows.

Precursory actions:  This tutorial assumes that you have Outlook installed, and before following these instructions it should be open and the frontmost application.

1. Click the File tab and select Info.
2. On Account Information pane, click Account Settings, and then Account Settings... in the dropdown.
   
3. Click New... on the Email tab.
   
4. Select the Email Account option, and then click Next ›.
5. In the Add New Account dialog box: select the Manually configure server settings or additional server types radio button, and then click Next ›.
   
6. Select Internet Email, and then click Next ›.
   
7. Under User Information, enter your name and email address into the Your Name and E-mail Address fields, respectively.
8. Under Server Information, select POP3 in the Account Type box and enter mail.domain-name.co.nz as the Incoming mail server and mail.domain-name.co.nz as the Outgoing mail server (SMTP).
9. Under Logon Information, enter your full e-mail address in the User Name field and the password in the Password field.
10. If you want Outlook to remember your email account password, click to select the Remember password check box.
    
11. Click More Settings... button and select the Outgoing Server tab. Select the My outgoing server (SMTP) requires authentication checkbox and make sure the Use same settings as my incoming mail server is selected.
    
12. Select the Advanced tab.
    For the Incoming server (POP3) use port 110.
    Use port 25 for the Outgoing server (SMTP). Port 2525 is also available where port 25 is blocked i.e Spark.
    Change Outgoing server (SMTP) port to read 26, if you are a customer of Sparx, Alart Design or Lime Hosting. 
    Select SSL from the Use the following type of encrypted connection: dropdown box.
    Click OK.
    
13. Click Test Account Settings to test if the configuration you've just put in is correct.
    
    Outlook will try to send you a test message and to receive one as well.
    If red crosses appear next to the tasks, it means the email account settings have not been set up correctly. Click Close and double check all settings.
    If you see green ticks, click the Close button, then click Next › and then Finish.
    
    You will see your email account on the list. Just click Close to exit the Account Settings.
    

Scope:  This document details how to set up your email account in Apple Mail.

Environment:  This document is written for users of Apple Mail on Mac OS (El Capitan).

Precursory actions:  This tutorial assumes that you have Apple Mail installed, and before following these instructions it should be open and the frontmost application.

1. If this is your first time opening Mail, it may prompt you to set up a new email account. If it doesn't, click on the Mail menu and select Preferences....
2. Select Accounts tab and click on the + at the lower left of the screen.
   
3. Select Add Other Mail Account… and clik Continue.
   
4. Fill in your name, full email address and password, and click Create.
   
5. An "Account must be manually configured" message will appear. Click the Next button.
   
6. Select POP3 as the Account Type and enter the following infomation.
   Mail Server: mail.domain-name.co.nz
   User Name: your full e-mail address
   Password: your e-mail password
   
   Cick the Next button.
7. Leave Path Prefix blank.
   Use port 110 for the Incoming Mail Server and uncheck Use SSL.
   
   Click the Next button.
8. Under Outgoing Mail Server Info, enter mail.domain-name.co.nz as the SMTP Server and the same email address and the password that you have entered for the Incoming Mail Server.
   
   Click the Create button.
9. When "Additional account information required" message appears, click Next.
   
10. For the Outgoing Mail Server Info, use port 25. Port 2525 is also available where port 25 is blocked (i.e Spark).
    Change the port to read 26, if you are a customer of Sparx, Alart Design or Lime Hosting.
    Uncheck Use SSL. 
    
    Click the Create button.
     
    Your email account has now been created and should appear in the Accounts list and under the Inbox.

Standard Support Hours

Standard support hours are from 8:30am - 5:00pm Monday - Friday (excluding public holidays & Christmas shut down).

Click here to send us an email.

You can contact us during business hours on 09 974 2330 from anywhere in NZ.

Email Setup

There are different settings for email setup. This is dependant on your hosting account. Please ensure you use the correct settings as below:

Setting 1:
Email settings for customers of          

Login is the full email address (no capital letters)
Password is as provided
POP (POP3) is mail.yourfulldomainname port 110 (inbound) - so if your domain is abcde.co.nz then mail.abcde.co.nz
SMTP is mail.yourfulldomainname port 26 (port 2525 is also available as long as the ISP does not block it. i.e Spark) (outbound) - so if your domain is abcde.co.nz then mail.abcde.co.nz
Authentication is required and is same as inbound
No SSL is required
Webmail is available at: yourdomain/webmail - so if your domain is abcde.co.nz then abcde.co.nz/webmail (If your website is not hosted with us you can try http://webmail.yourdomain)   Login is your full email address (all lowercase) and password.

If you get the following error:

"None of the authentication methods supported by this client are supported by your server"

The fix:
Check the option in advanced settings for:
"Log onto incoming mail server before sending mail"
(make sure it is checked)

For iPhones that you may struggle with in setting up outbound (SMTP) as above (which does work) you can use server simon.ebox.co.nz (old hosting use secure.ebox.co.nz) SSL TLS Port 587 and Trust. We may withdraw this service at any time. This will require you update every three months and we recommend you contact us for your own SSL to get round this.

Setting 2:
Email settings for customers of           
(some)

Note: A small number of WebPartners clients may need to use these settings but the majority should use the ones below for WebPartners. Please email us to confirm if you are unsure.

Login is the full email address (no capital letters)
Password is as provided
POP (POP3) is mail.yourfulldomainname port 110 (inbound) - so if your domain is abcde.co.nz then mail.abcde.co.nz
SMTP is mail.yourfulldomainname port 26 (outbound) - so if your domain is abcde.co.nz then mail.abcde.co.nz
Authentication is required and is same as inbound
No SSL is required
Webmail is available at: yourdomain/webmail - so if your domain is abcde.co.nz then abcde.co.nz/webmail (If your website is not hosted with us you can try http://webmail.yourdomain)   Login is your full email address (all lowercase) and password.

If you get the following error:

"None of the authentication methods supported by this client are supported by your server"

The fix:
Check the option in advanced settings for:
"Log onto incoming mail server before sending mail"
(make sure it is checked)

For iPhones that you may struggle with in setting up outbound (SMTP) as above (which does work) you can use server simon.ebox.co.nz (old hosting use secure.ebox.co.nz) SSL TLS Port 587 and Trust. We may withdraw this service at any time. This will require you update every three months and we recommend you contact us for your own SSL to get round this.

Setting 3:
Email settings for most customers of

Note: A small number of WebPartner clients may need to use settings as "sparx, alart etc" from above. Please contact us to confirm if you are unsure.

Login is the full email address (no capital letters)
Password is as provided
POP (POP3) is pop3.webhost.co.nz port 110 (inbound) 
IMAP is imap.webhost.co.nz port 143 (inbound) or port 993 (SSL required)
SMTP is smtp.webhost.co.nz port 465 (outbound) or port 587 (TLS required)
Authentication is required and is same as inbound
SSL is required for the outgoing server
Webmail is available at: webmail.yourdomain - so if your domain is abcde.co.nz then webmail.abcde.co.nz   Login is your full email address (all lowercase) and password

How to set up an email account in Outlook 2010

How to set up an email account in Apple Mail

Mobile Devices:

If you are setting up email on your mobile device we are not able to guide you through this other than give you the above settings. There are so many mobile devices on the market (software versions and hardware) that we unable assist you in setting up all these device - please contact the provider of your mobile and they should be able to assist you if you provide them the above settings.

Passwords:

We can reset email passwords if required. Please send an email to us with details of which email address you want the password reset on.